Client Success Representative Job Vacancy in Underline, (Colorado Springs, CO 80918) – Businessofusa.com

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Company name : Underline

Vacant position : Client Success Representative

Company location : Colorado Springs, CO 80918

job description : Client Success RepresentativeAt Underline, we are driven by a singular mission: to ensure the vibrancy of our nation through building intelligent community infrastructure. We work with communities across the United States to design, finance, construct and operate open access community fiber networks. These networks are the essential foundation for ultra-fast access to information, remote work and education, a competitive market for content and services, business formation job creation, distributed healthcare services, new wireless solutions (5G), and resilient modernized infrastructure including responsible energy creation.
As a Client Success Representative reporting to the Client Success Manager, you are passionate about working closely with our customers to find solutions that maximize their satisfaction on an Underline network. You will be the voice of Underline to all network customers, as well as the voice of the customer when issues arise and improvements can be made. As an early member of the Client Success team, you will be crucial to the process of defining how our various Clients (residents, business owners, school districts and Internet Service Providers) experience the Underline offering.
You are adept at finding creative and efficient ways to work through complex customer inquiries and solve problems. You have excellent communication skills and are comfortable conversing with clients across a number of channels, including over the phone. You have superior organization skills and are comfortable managing your own time. It’s also critical that you have a mindset for using technology and can quickly learn how to use new tools.
Location
Colorado Springs preferred, or Greater Denver areaResponsibilities

Answer incoming customer emails, calls, and chats regarding billing issues, product problems, service questions, and general client concerns
Investigate customer issues in various business systems, and when not able to resolve the issue directly, work with other departments as needed to resolve issues
Identify trends heard from customers by logging and tagging issues, and then reporting trends with as much data as you can provide
Take the extra mile to engage customers and become their advocate within the business
Work to establish a positive rapport with every customer interaction and maintain a high level of professionalism with clients
Stay updated on product knowledge and company news

What you’ll bring to the team

2-4 years experience in a technical or software-based customer support position (email, phone, chat or live)
Excellent written and verbal communication skills
Consistently meet or exceed productivity, quality, and client satisfaction goals
Ability to collaborate in a team environment, as well as work as an independent contributor
Excellent time management skills; you thrive in a fast-paced, sometimes ambiguous environment
A can-do attitude and amazing problem solving skills.
Familiarity with Intercom, ZenDesk, &/or G Suite a plus!

Confidence can sometimes hold us back from applying for a job. But here’s the thing: there’s no such thing as a ‘perfect’ candidate. Underline is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
Job Type: Full-time
Pay: From $20.00 per hour
Schedule:

8 hour shift
Monday to Friday
Weekend availability

Ability to commute/relocate:

Colorado Springs, CO 80918: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location