Customer Service Executive (International BPO) Job Vacancy in Alacrity E-Commerce Solutions Pvt Ltd., (Nagpur, Maharashtra) – Businessofusa.com

Hi, If you are looking for a good job then check this out

Company name : Alacrity E-Commerce Solutions Pvt Ltd.

Vacant position : Customer Service Executive (International BPO)

Company location : Nagpur, Maharashtra

job description : Designation: Customer Service Executive (Voice Process)
Experience – 0.6 to 7 Years in International Call Center (Voice Process). Open to freshers as long as they have good verbal communication skills in English.
Salary: Not a bar for deserving candidates
Location – Nagpur
Roles and Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments and complaints.
Build know-how on the product line to provide customers with quick & relevant solutions / information.
Process orders, forms and applications.
Identify and escalate priority issues.
Whenever necessary, route calls to appropriate channel / resource person.
Ensure follow up on customer calls where necessary.
Complete call logs.
Complete call reports.
Soft Skills Needed:
Good verbal and written communication skills in English.
Patient & attentive listening & comprehension.
Customer service orientation.
Attention to detail.
Team work.
If you think you have the zeal and potential to work with such a competent Company we are looking forward to hire you!!!!. We request you to go through the website before appearing for interview. Interested candidates can mail their resume at hr@alacritysolutions.in