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Company name : E Source
Vacant position : Customer Success Director – REMOTE
Company location : Denver, CO
job description : At E Source, our passion for sustainability and energy efficiency is not just our work, it’s our mission. We are a client-focused team that provides software solutions, research, advisory, management consulting, and implementation services to electric, gas, and water utilities. Our goal is to increase the effectiveness of their energy-efficiency and sustainability programs, and to speed their transition to a low-carbon economy. We help our clients evolve into customer-centric organizations that make data-driven decisions to drive their operations, customer programs, and customer relationships. And we like to have fun while we do it!
Here are the values we live by at E Source:
Be the best at what you do – provide high-quality work in all aspects of your job.
Do the right thing – have integrity, be trustworthy, and put the team above personal gain.
Lead the change – lead with curiosity, innovate, and embrace change in order to grow.
Cultivate community – build relationships, assume positive intent, and foster a culture of inclusivity.
E Source has an opening for an engagement director to oversee account strategy and deliver an exceptional customer experience for E Source clients. To be successful in this role, you’ll be a natural customer advocate and be able to seamlessly maximize the value of purchased services while uncovering new opportunities for our customers. You’ll focus on managing accounts, developing and implementing an engagement strategy, and facilitating retention and growth in dollars spent on E Source offerings.
You’ll report to the vice president of Sales Support and Engagement within the sales organization. You may need to travel up to 30% of your work time to engage with members at their locations in the central US and Canada and at industry conferences.
*How you’ll contribute to our mission*
Be the primary point of contact for our customers, acting as a concierge for all of E Sources offerings
Management of renewals for subscription memberships
Assist in developing strategy for member retention and growth
Develop an ongoing engagement and sales support strategy that includes leading onboarding and training sessions, having a larger/strategic presence in customer syncs, preparing quarterly progress reports and holding check-ins, leveraging our experts for specialized remote and in-person presentations, and aligning efforts across teams at E Source
Monitor account and service health and develop plans to save at-risk accounts
Identify cross-selling opportunities that align customer, policy, and regulatory needs in order to boost customer satisfaction and grow the account
Attend and speak at conferences as necessary to build the E Source brand, engage customers, and meet prospective customers
*What will make you a good fit*
At least 3-5 years of account management or customer success management required; utility experience is highly preferred
The ability to solve problems and foster cooperation across teams
Ability to handle contracting and proposal work
The drive to achieve results
Excellent organizational and communication skills
The ability to thrive in an open and adaptive culture that’s focused on continuous improvement, and to give and receive honest feedback
A passion for solving problems and improving processes
The ability to see the big picture while managing the details of customer support and navigating office dynamics
*We offer excellent insurance packages, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; and medical and dependent-care flexible spending plans.
We provide a flexible time off (FTO) program; E Source employees can take as many paid days off per year as they need, with manager approval, while fulfilling their work obligations and ensuring proper coverage of their responsibilities.
We offer flexible schedules, flexible work locations, and a paid parental leave benefit.
We provide a 401(k) plan with a 3% employer match.
The budgeted salary for this position is* $70,000-$80,000 + commission-based bonus structure*. Actual pay will be adjusted based on experience.
This person can work remote, a hybrid schedule, or from one of our physical office locations.
_Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time._
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
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