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Company name : Colorado College
Vacant position : Database Records Specialist
Company location : Colorado Springs, CO 80903
job description : Manage, interpret, collect, review and research data from a variety of databases, some of which are administered by the Records department and apply standards, procedures and regulations to differing situations in order to maintain the data needs for the Advancement Services and other college departments.
Anticipated Salary Range: $15.97 to $20.77 per hour
Responsibilities: Data Management: Receive and manage new and updated information regarding address, employment, marital status, relationships, education, activities, interests from various sources such as returned mail, gift documents, alumni and parent surveys, data attachments, letters and phone calls; research and verify this information via phone calls, mailings, e-mail and internet searches. Perform data entry in college constituent database system (CRM) while safeguarding the confidentiality of information; gather, review and manage information received from Advancement software systems including CampusCall, Emma, GiveCampus and PeopleGrove to update information; maintain hard copy files for Advancement constituents as needed. Complete data transfers from secondary databases across campus, including Slate and Patron Manager and third-party data companies using APIs, ITS/Records developed processes, Access databases and Excel; build Access databases and Excel formulas and macros as new data transfers are developed. Review data from significant constituent loads including graduating students, new students, and new parents; provide input to continually improve the data load process. Develop data integrity reports using Cognos and Salesforce; review data integrity reports, taking action to correct data errors; establish and maintain detailed, consistent and sound communication systems with key college units affected by data integrity issues. Ensure and facilitate communication and collaboration amongst diverse groups to resolve data integrity issues and resolve issues of duplicate records. Communicate directly with alumni, parents and other members of the college community regarding inquiries and requests to update information. Partner with various department staff and other constituents to solve problems and make decisions regarding student, alumni, parent, corporate and employee demographic data. Assist in special database projects. Participate in the process of identifying and implementing new procedures based on experience and assessment of organizational needs and input from other members of Advancement, with a focus on quality and operational efficiency. Assist in the drafting and maintenance of procedures to reflect changes in operations.CRM Systems Support: Extract data from iModules platform using Cognos and Excel and evaluate data and complete data transfer between iModules and Banner using Cognos and Excel. Train end-users on the appropriate use of CRM platforms used in Advancement. Partner with Advancement leadership and vendors to provide input for new software platforms. Test new software in a systematic way to detect problem areas; develop reports that implementation team will use to correct errors.Student Training and Support: Train new student employees on all aspects of their job to include entering data into the Advancement module of Banner, appropriate data entry standards, maintenance of hard copy files for living, deceased individuals and organizations and understanding data reports that come across campus for data entry. Update student Employee Training Manual as required to reflect changing processes and procedures; train students on any changes.o Actively support the colleges commitment to be an antiracist institution by understanding, engaging with, and promoting diversity, inclusion, and equity in the college community.o Promote a culture of safety and environmental protection by working in a safe manner; immediately reporting unsafe situations and accidents; following college procedures; and participating in appropriate safety training.o Demonstrate environmental sustainability by using college resources wisely and supporting the colleges sustainability initiatives and innovation.o Perform other duties as assigned.
Additional Responsibilities: o Actively support the colleges commitment to be an antiracist institution by understanding, engaging with, and promoting diversity, inclusion, and equity in the college community.o Promote a culture of safety and environmental protection by working in a safe manner; immediately reporting unsafe situations and accidents; following college procedures; and participating in appropriate safety training.o Demonstrate environmental sustainability by using college resources wisely and supporting the colleges sustainability initiatives and innovation.o Perform other duties as assigned.
Required Qualifications: High school graduate plus a minimum of two years of experience in data entry and customer relations; experience in the use of the Internet for research; proficient in Microsoft Office software suite with advanced knowledge of Excel and database programs; excellent phone and customer service skills; ability to communicate effectively and develop positive relationships with people from different cultural backgrounds; ability and commitment to adhere to strict ethical and confidentiality guidelines; ability to handle multiple tasks and a workload that varies; ability to operate standard office equipment such as personal computer, laser printer, copy machine, telephone, calculator, fax machine. Physical requirements include finger and wrist dexterity and hand/eye coordination to perform keyboard functions.
Preferred Qualifications: Associates degree/some college.
Job Type: Full-time
Pay: $15.97 – $20.77 per hour
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