June 1, 2023

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Media Support Analyst Job Vacancy in NBCUniversal, (Centennial, CO) – Businessofusa.com

Hi, If you are looking for a good job then check this out

Company name : NBCUniversal

Vacant position : Media Support Analyst

Company location : Centennial, CO

job description : 69979BR

Technology & Engineering

Operations & Technology


The Technical Operations group, across multiple locations, is responsible for prepping content needed for domestic and international distribution. This includes transcode, edit and delivery services to meet client fulfilment around the globe 24 hours a day, 7 days a week. This Media Operations Analyst position is responsible for providing Level 1 operational and technical support for the entire Technical Operations team.

The main objective is to assist all operations members with technical support related issues in a 24/7 environment. This includes proactively monitoring automated workflows and dashboards, responding to support tickets submitted by operations and resolving or properly escalating, initiating bridge calls for outages, and participating in system maintenance/release testing and deployment.

Media Operations ingests, preps, QC’s and delivers content internationally and relies on Media Support to solve issues electronically, on the phone and in person. Other responsibilities include providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming.

This is a role that combines broadcast engineering, information technology, and digital media. An ideal candidate will have a background in Computer Science, Information Systems, Post Production/TV or New Media. This person would like to operate in a fast-paced environment, enjoy interacting with customers, and willing to tackle unique challenges head-on. Must complete all other duties as assigned by manager.


A minimum of 1 year of experience in either a broadcast, digital or post-production role
A minimum of 1 year of experience in a support-oriented position
A minimum of 1 year of experience in a customer facing role
A minimum of 1 year of experience of all Microsoft Office applications (including Outlook, Word, Excel)

Eligibility Requirements

Must be willing and able to work on any shift including, overnights, swing, or weekend
Must be willing to work on-site in Englewood Cliffs, NJ or Centennial, CO
Must be willing to submit to a background investigation
Must have unrestricted work authorization to work in the US
Must be 18 years or older

Desired Characteristics

Able to multi-task and make effective decisions in a high-pressure deadline driven environment
Strong communication skills and ability to interface with multiple departments, clients, and vendors
• An individual with a very strong desire to learn, take on new technologies and challenges • Excellent troubleshooting, problem solving, and escalation skills.

Experience working with NLE applications such Avid Media Composer, Adobe Suite, Final Cut Pro
Experience with MAMs for Archiving/Purging/Restoring (DIVA Director, Avid Interplay, Evertz Products)
Experience with digital delivery methods, such as Aspera P2P/Faspex, Signiant, ftp, UDCP etc.
Experience with MacCaption for Closed Caption creation, editing and converting.
Familiarity with digital media file types (Containers/Codecs) and workflows – QT, MXF, MPG, Mp4 etc.
Experience with QC Software such as Tektronix, Phabrix Scope, GrayMeta Iris, Switch, VLC etc.
Experience with live records, routing and transcodes (Grass Valley iControl, KVMs, DVS Venice, Florical, Avid Airspeed/Interplay Capture, Telestream Products)
Know your way around desktop hardware, software applications, MAC/PC OS and network connectivity


Global Media Operations

Career Level



See List Below


Multiple Locations


United States

Multiple Locations

Centennial – Colorado, Englewood Cliffs – New Jersey

About Us

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

This position is eligible for company sponsored benefits including: medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Colorado applicants only, wage range: $53,000 – $60,000).


NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.