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Job Opening details:-
Company Name :- Charles Schwab
Position Name :-
Company Location :- Lone Tree, CO 80124
Job Category :- Jobs in general
Full Job Description :-
As a mid-career Desktop Service Support Analyst at Schwab, you will provide second level support for technology problems and fulfillment services (move, add, or change requests) involving desktops, laptops, monitors, phones, and personal printers for employees working locally or remote. This position is in the office.
What you are good at
Managing assigned Remedy tickets, connecting with customers, detailing work performed and status in tickets, closing all tickets in a timely manner and updating asset status.
Assuring and adhering to the Asset Management processes and procedures for asset accuracy in the CMDB. This includes timely updates to the status/sub-status and all required fields.
Participating in team project work that may include periodic after hours and weekend work.
Adopting and implementing business and process improvements.
Collaborating regularly with peers or external and internal partners.
Work independently but receive some guidance and instruction from Site Lead and Manager.
Excellent customer service skills, troubleshooting skills and verbal and written communications skills
Working with hardware break/fix service providers
Collaboration and teamwork skills
What you have
3-5 years of recent technical support experience; college degree or equivalent experience.
MS Windows 10 and macOS operating systems
Imaging and deployment
Ticketing system use
Target Total Compensation – <$69,700 - $125,500>
Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.
Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at email@example.com or call 800-275-1281.
TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.
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