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Job Opening details:-
Company Name :- Hotel Jerome
Position Name :-
Company Location :- Aspen, CO 81611
Job Category :- Jobs in general
Full Job Description :-
At the foot of majestic Aspen Mountain and steps from the heart of town, the Hotel Jerome offers guests an incomparable setting for an ideal getaway whatever the season. A model example of thoughtful historic preservation, our hotel in Aspen elegantly blends the comfort, convenience and understated luxury of today’s finest Aspen boutique hotels with an authentic mountain aesthetic and spirit. World-class dining and spa offerings contribute to a truly elevated and unique experience.
Hotel Jerome is the iconic hotel of the American West and social hub of Aspen: warm, friendly and busting with life and laughter. Charming and full of personality, this is the place where great stories are born and told. Hotel Jerome is rich in history, yet relevant and current with its amenities and furnishings. Charismatic, with a bit of whimsy, friendly and genuine. Hotel Jerome is the sought-out atmosphere for “explorers” of body, mind and spirit.
Aspen’s crown jewel offers the perfect retreat from which to explore the region’s abundant outdoor attractions and world-class dining and shopping. This landmark hotel is renowned among luxury hotels in Aspen for its relaxed elegance, gracious service and authentic mountain spirit. Discover luxurious accommodations, a variety of dining options and the modern amenities of a world-class, luxury boutique hotel in Aspen.
Hotel Jerome’s Front of House Manager supervises all facets of hotel operations at the Front Office, including Bell/Valet, Concierge, and PBX, They ensure the quality of our service meets Auberge and Forbes standards and the maximization of profits wherever possible.
1.Coordinate the Reception Desk to assure quality of staff meets standards.
2.Ensure each department is properly staffed to provide best service possible.
3.Motivate all employees to constantly improve the standard of service.
4.Develop stable method of operation to ensure a consistent product.
5.Hire and dismiss staff as required. Evaluate staff after 3 months of employment, then yearly on anniversary. Document staff incidents and problems as they occur.
6.Hold semi-monthly Reception Office meetings to discuss solutions to problems and any new issues that arise.
7.Attend daily arrivals meetings.
8.Attend semi-monthly rooms division meeting.
9.Develop monthly objectives and provide to Manager by first of every month.
10.Scrutinize daily arrivals and V.I.P. guests daily to ensure accurately spelled names, accuracy of special treatments. Ensure that amenities are properly handled, and rooms are inspected.
11.Read log book every morning and handle any problems.
12.Communicate with staff members to identify problems, suggestions and improvements.
13.Maintain operations of equipment and supplies needed for Reception Desk.
14.Calculate and distribute weekly “10 day Forecast.”
15.Handle guest complaints and problems.
16.Maintain guest incident reports or accident reports and follow through.
17.Ensure accounting procedures are administered properly by staff.
18.Organize group arrivals and departures and inspect all billing to be forwarded to sales.
19.Regularly inspect guest history to ensure all information is recorded and utilized properly by staff.
20.Ensure staff on duty is properly dressed and aware of day’s special events.
21.Prepare weekly staff schedules adhering to labor standards as outlined.
22.Consistently strive to maximize revenue and occupancy. Be fully aware of budgeted revenues and expenses.
23.Develop staff and cross train.
24.Assist Management whenever called upon to do so.
3+ years of hotel front office/guest services management experience
Pay Rate: $80,000 – $100,000
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
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