June 7, 2023

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[New Job Vacancy] job in Iterable, (Denver, CO) – Jobs in Denver, CO

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Job Opening details:-
Company Name :-
Position Name :-

Company Location :-
Denver, CO
Job Category :-
Jobs in general

Full Job Description :-
(US Based Individuals)
Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to create, optimize and measure every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust and galvanize loyal consumer-brand relationships.
Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to execute where it matters most—creating experiences and cultivating connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power world-class customer experiences throughout the entire lifecycle.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work – SF for the past three years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado’s Best Paying Companies. We’ve also been listed on Wealthfront’s Career Launching Companies List for the past two years, rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100.
We have a nationwide presence with offices in San Francisco, New York, and Denver, and London. As we scale, we continue to live by our core four, founding values – Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, explore our Culture and About Us page.
How you will make an impact:
The Technical Support Specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for tech and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot the Iterable platform, you will also be an integral part from conceptualization to execution of their business use cases using Iterable.
Reporting to the Manager of Technical Support in San Francisco, you’ll work cross functionally with other teams in developing both your technical and digital marketing skills while being exposed to the digital SaaS space. You’ll be part of an industry leading support team working closely with your manager on developing your career and goals while still providing our customers an exceptional experience.
One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.
In this role you’ll get to:

Become an Iterable product expert
Answer customer questions over email, live chat, Zendesk and phone
Categorize customer inquiries
Write and update support articles
Escalate issues to Customer Success Managers and the Engineering team
Deliver excellent customer service to delight Iterable customers

We are looking for people who have:

Demonstrated ability to solve technical problems
Desire to teach new customers about the platform
Ability to answer product and technical questions
Passion for startups, software, and SaaS products

Bonus Points:

Previous experience in a B2B technical support role at a SaaS company
Experience with email, push or SMS platforms
Experience with JIRA or Zendesk
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript

Perks & Benefits:

Paid parental leave
Great compensation packages, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Balance Day (First Friday off every month)
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Daily lunch allowance
Monthly Employee Wellness allowance
Quarterly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation

We’ve rethought traditional workplace planning and are looking to strengthen belonging, innovation, productivity, and happiness whether it’s in an office, from home, or a hybrid of the two. As such, we’ve moved to a single geographical compensation band for all of our employees (the San Francisco Bay Area market for the US, London for the UK).
For Colorado-based employment: The minimum salary for this position is $69,300/year. The compensation package includes equity, plus a range of medical, dental, vision, financial and other benefits. Additionally, perks such as daily paid lunches and generous stipends for health & fitness and learning & development, among others, are included.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
PLEASE NOTE: This role is a Customer Support role (Not IT based)
Last Update: 3/23/2022

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