[New Job Vacancy] job in Lakeshore Talent – Denver, (Denver, CO) – Jobs in Denver, CO

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Job Opening details:-
Company Name :- Lakeshore Talent – Denver
Position Name :-
Company Location :- Denver, CO
Job Category :- Jobs in general

Full Job Description :-
Lakeshore Talent is currently seeking a Program Assistant for one of their clients, a nonprofit based in Denver, CO. This is a remote, contract to hire position and pays $17.00/Hr.

Background check required upon hire as well as proof of covid vaccination.

Job Summary
This position is responsible for administrative support to the Resource / Referral and Intake Department. This is a remote role. Under the supervision of the SEP Supervisor, the Program Assistant is responsible for identifying, researching, documenting, and resolving the appropriate level of support tasks while demonstrating a customer-focused philosophy. This position may work directly with people accepting services and/or support the work of the care management team. They will adhere to all performance, quality, customer service, and coordination standards as assigned by the department management team.

Essential Duties

Provides customer service support .
Completes voicemail transcription and forwards to the correct person
Excels in speaking to individuals who may be escalated in emotion, or who don’t know how to ask for what they need.
Completes activities in prescribed database systems including assigning incident reports, processing/tracking referrals, attaching documents, updating case statuses, care manager reassignments, updating start/end dates for people supported, and demographic updates to each case record as needed
Provides timely follow-up on all related duties with CMs, supervisors, managers, people accepting services, families, and provider agencies as necessary
Conveys a positive and professional image of the organization to others
Provides back-up support to the receptionist
Performs other duties as assigned

Knowledge, Skills and Abilities

Ability to effectively communicate both orally and in writing
Ability to problem-solve and think critically when issues arise
Ability to maintain strict confidentiality and adherence to HIPAA laws and other regulations
Ability to effectively prioritize multiple responsibilities and projects independently
Ability to be a positive team player, adapt to changes, and stay organized

Minimum Qualifications

HS Diploma or GED Equivalent
1-3 years administrative experience
Proficiency in Microsoft Office Suite, Adobe acrobat reader, and basic PC/Internet skills
Minimum typing speed of 50 wpm

Essential Functions

Actively communicate with people supported and stakeholders.
Works with people supported, staff, and stakeholders.
Ability to meet/work with staff, stakeholders in a variety of settings.
Attends staff, team and department meetings.
Attends in-services, staffing and other meetings with supervisor’s approval. May be appointed to committees.
Develops and maintains records, plans and reports.
Lift and/or carry 20 lbs.
Sit, stand and walk for reasonable periods of time.
Maintains prompt and regular attendance.
Performs related work as assigned.

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