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Job Opening details:-
Company Name :- Ping Identity
Position Name :-
Company Location :- Denver, CO 80202
Job Category :- Jobs in general
Full Job Description :-
As the VP of Customer Success, you will have responsibility for leading a team of over 65 professionals that focus on making Ping’s top customers wildly successful. You will have extraordinary customer management and business consultancy experience and will improve customer happiness, adoption and retention. You will be comfortable consulting and working with C-level executives focused on their goals. You will report to the SVP of Customer Care.
Lead a team of customer engagement and solution specialists focused on building and delivering strategic insights and capabilities to Ping’s largest customers.
Build upon a motivated team passionate about making every top customer successful. Responsible for the customer success of 65 strategic customers, ~750 solution customers, and > $300M of ARR.
Develop product expertise/advisory methodology across Ping products focused on achieving customer success through onboarding, adoption, value capture, and expansion programs.
Lead change management with the existing customer success team to shift to a strategic advisory paradigm – evolve people, capabilities, operations, and customer engagement.
Be a customer advocate, providing feedback to sales, marketing, engineering, and product organizations.
Establish and implement coverage, engagement models, and service levels across different customers from Mid-Enterprise to Fortune 50.
Measure the effectiveness of Customer Success by defining and measuring operational metrics for the team. Build operational effectiveness around goal setting and measurements that lead to team success.
Evolve the customer engagement strategy.
10+ years of leading Customer Success or Services in a product company that provides SaaS solutions
Experience building and expanding a Customer Success organization in a company generating over $300M in revenue.
Collaborative and experienced in working in a matrix environment
Inspire to action and sell a vision
Creative with a focus on possibilities and not obstacles
Record of hiring and leading extraordinary people
Experience navigating change and defining and optimizing processes
Comfortable collaborating between creative, product, and technical customer and other teams
Free Healthcare Option
Generous Holiday Schedule
Salary Range: $190,000 – $200,000 Salary + Commission
At Ping Identity, we’re changing the way people think about enterprise security technology. With our Identity Defined Security platform, we’re helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.
We call this digital freedom. And it’s not just something we provide our customers. It’s something that drives our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it.
We’re headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn’t be a source of anxiety. It should be one of your greatest competitive advantages.
Ping Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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