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Job Opening details:-
Company Name :- Red Canary
Position Name :-
Company Location :- Denver, CO 80202
Job Category :- Jobs in general
Full Job Description :-
Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!
What We Believe In
Do what’s right for the customer
Be kind and authentic
Deliver great quality
Challenges You Will Solve
As our IT Support Administrator you will be responsible for developing and maturing people-first technology experiences and processes that enable new and current Red Canary employees to make their greatest impact. In this role, you’ll be part of the technology team empowering Red Canary to excel. With your patience, energy, resourcefulness, and drive to create great experiences, you will build elegant, intuitive experiences that allow Red Canary to continue to grow, move quickly and be a strong security ally to our customers.
What You’ll Do
Contribute to streamlined technology experiences that embody our company values. Provide world-class technical support. Assign and take tickets, respond to requests and direct people to the right solution. Write and review code and manage code repositories in the IT environment Conduct our IT onboarding activities. Run the new hire sessions and welcome new employees to the flock. Drive the use and improvement of our self-help resources including our collective company knowledgebase, chatbots and DIY functionality. Curate these resources and help make them great. Share them with the company. Run IT projects and lead continuous improvement meetings for our processes Own the technology experience in our Denver Office. Coordinate efforts that result in intuitive experiences and excitement about the use of our space. Coordinate the logistics and of our hardware assets; help make sure we are using the right equipment and appropriate supply. Nurture the employee-centric culture and strive to be the best representative of the IT department to your fellow canaries
What You’ll Bring
A high degree of empathy for our internal customers, and feel the only measure of success is how well we fulfill their needs A demonstrated ability to create elegant documentation that empowers people to help themselves A passion for improving the human experience with technology at work An ability to communicate technical concepts and processes thoughtfully and effectively, no matter the audience A proven track record of delivering high quality IT onboarding and support Experience working with and supporting mobile platforms (iOS, Android) and common office technology (meeting rooms, security badges, printers, AV support) The ability to manage projects and track progress accurately Experience using a ticketing system to triage and escalate tickets, preferred Experience using an inventory management system, preferred Experience writing and reviewing code using an IDE and online repositories, preferred
Targeted base salary range: $60,000 – $80,000 + bonus eligibility and equity depending on experience.
Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way.
At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
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