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Job Opening details:-
Company Name :- State of Washington Dept. of Licensing
Position Name :-
Company Location :- Everett, WA 98203
Job Category :- Jobs in general
Full Job Description :-
Our purpose: “Helping every Washington resident live, work, drive, and thrive.”
Our values: Respect, Trust, Diversity, Equity, and Inclusion
Enhanced Driver Licensing Services Representative 1-2
Everett Licensing Services Office located at 5313 Evergreen Way
Workdays – Monday through Friday
Fulltime – Non-Permanent
Per Governor Inslee’s
state employees must be fully vaccinated. Please note that any offer of employment is contingent upon you providing verification of your vaccine status,
having an approved medical exemption, or having an approved religious exemption. No start date will be approved until you have either verified your vaccine status or have an approved exemption with accommodation.
Bring your customer service experience, friendly and helpful attitude, reliable work ethic, and equity, diversity, and inclusion values to the world of driver licensing!
As the face of the Department of Licensing, your service will have a direct impact on the members of the community as well as public safety across Washington State, helping every Washington resident live, work, drive and thrive.
In this position, you will receive extensive training to confidently issue driver licenses, enhanced driver licenses, and identification cards to the public. In addition, you will conduct driving skills tests, authenticate identity documents through on-line verification, conduct face-to-face interviews with applicants to validate their identity and consistently provide friendly and helpful customer service to the public with enthusiasm and a smile. In an office setting, you will be working with a dynamic and diverse team, providing world-class customer service to every customer, every time!
This is a customer facing position that requires being able to physically work at a Licensing Services Office.
This position includes an in-training plan and will be filled at the LSR 1 level (Salary Range 39 $3067 – $3987/monthly). Upon successful completion of the training plan, you will be placed at the LSR 2 level (Salary Range 43 $3370 – $4398/monthly).
Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase.
This is a non-permanent position. The expected duration is 12 months.
Verified reliability and malfeasance check for previous five years of employment.
This position works a Monday through Friday schedule.
Prior to a new hire a pre-employment background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.
Free ORCA Pass to all employees who are permanently assigned to work in Snohomish County.
Valid WA driver license and five years of licensed driving experience. Please note: the valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
Typing speed of 30 words per minute (please note, proof is required upon applying).
Two years of direct customer service work experience providing product/services to the general public.
One year of experience using electronic systems and form templates to input data, navigate between multiple forms and screens, edit information and save completed work.
Successful completion of all components of the training program as a Licensing Services Representative 1. (i.e., trained and proficient in all aspects of issuing driver licenses to the public and conducting drive tests.)
Preferred Qualifications and Competencies:
Applicants who also possess the following may receive additional consideration by the hiring manager:
One year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements to receive a product of service.
One year of experience explaining rules, policies and or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
One year of experience with the ability to responsibly and accurately handle the public’s money when processing financial transactions. This includes receiving cash, making change, counting down tills, and/or committing fiscal resources. This also includes consistently following applicable fiscal guidelines, regulations, and principles.
Experience performing driver license examiner duties and issuing driver licenses and id’s (any state).
Make a difference. Join our team!
We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
We serve all the people of Washington State with pride and are developing the systems and standards necessary to achieve better outcomes for all our residents. Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
Click here for more information about our agency culture and diversity, equity, and inclusion plans; and to learn about the many additional benefits we offer!
This position is included in a bargaining unit represented by the Professional and Technical Employees Local 17 (PROTEC17). For membership questions, contact the local Union Representative.
How to Apply:
To be considered for this position, the following steps are required:
Select the large Apply button at the top of this job announcement. If you haven’t already done so, you will need to create an applicant profile.
Ensure the work history section of your applicant profile is current and thorough, clearly stating all qualifications you possess related to this specific position.
Upload and attach your cover letter specific to this position and your current resume. Your materials must also include three professional references with name, title, and current contact information. References may be listed in your applicant profile, included on your resume, or uploaded as a separate attachment. Additional references are accepted.
Answer all the supplemental questions and be sure that all your responses are clearly reflected and can be verified in your application materials.
Complete an online typing test of your choice such as those found on TypingTest.com and use any method (save, print and scan, screenshot, snipping tool, take a picture on your phone, etc.) to upload and attach your results to your application. Please note: if you do not attach your proof of typing speed to your application, it is incomplete and will not be considered for this recruitment.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
Veteran and Military Spouse Preference Notice
To take advantage of veteran or military spouse preference, please send an email to
HRRecruit@dol.wa.gov with the subject line of “Vet for CRD LSR2 Everett 22-086” or “MS for CRD LSR2 Everett 22-086” indicating you’re a vet or military spouse.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at
360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
For inquiries about this position, please contact
Kimberleigh Anderson via
email at email@example.com. Please use a subject line that includes
“CRD LSR2 Everett 22-086”. If you have any questions or need assistance completing the application process, contact the recruiter listed above prior to when this job posting closes AND before you submit your application.
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