Tele Calling Executive (Language Telegu/ Kannada/ Odia) Job Vacancy in Zota Health Care, (Surat, Gujarat) – Businessofusa.com

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Company name : Zota Health Care

Vacant position : Tele Calling Executive (Language Telegu/ Kannada/ Odia)

Company location : Surat, Gujarat

job description : Job location: Sagrampura, Surat
Job Type: Full time
Salary: ₹12,000.00 – ₹15,000.00 per month
Qualification: Any Graduate, 12th pass Minimum
Language: Telegu/ Kannada/ Odia
Job Description:
Communication

Demonstrates ability to interact professionally with potential customers via phone, email, telephone conferencing, Whatsapp ,video conferencing and face to face, to discover their business needs and develop a positive business relationship

Answer incoming / outgoing calls and respond to customer’s calls (Average 90+call @day)

KYC – Know our buyer profile. (B2B & B2C)- Identify and Understand the Leads

Resolve customer & Client complaints first Stage.

Research, identify, and resolve customer complaints using applicable tools

Identify and escalate issues to HOD

Route calls to appropriate resources or departments

Adhere to company policies, procedures culture and business ethics.

Work closely within a sales & marketing team and develop cooperative working relationships with all company colleagues.

Develop content to support lead nurturing efforts for RM’s

Technical

Document all call information according to standard operating procedures

Recognize, document, and alert the HOD of trends in customer calls

Follow up customer calls (The lead team will have to interact with the client till the time the 1st meeting is done)

Upsell products and services

Complete call logs and reports

Other duties as assigned by HOD or team Leader

Need to Close Franchise directly