Tier I Support Job Vacancy in HotelKey, (Nagpur, Maharashtra) – Businessofusa.com

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Company name : HotelKey

Vacant position : Tier I Support

Company location : Nagpur, Maharashtra

job description : HotelKey, Inc. is seeking Tier 1 Support to join our growing services team supporting operations of Frontdesk and a suite of ancillary applications, which are parts of our new cloud based Property Management System. HotelKey Tier 1 Support will help clients to troubleshoot their issues related to operations and work on tickets raised by them for specific needs.
Tier I support will also work on quality improvement projects for achieving continual improvements in service levels. This is a unique opportunity to support and maintain HotelKey Product suite which is brand new in Hospitality Industry.
Job Posting Date : 24 November 2021
Job Responsibilities
Resolve all tickets raised by clients
Troubleshoot functional issues of clients on the HotelKey PMS
Train end users on how to use the product
Monitoring error logs for Interfaces to HotelKey PMS
Meet all SLA requirements and help maintain Key Performance Matrix
Compile, review and monitor daily / weekly performance of the Project
Identify improvement areas and implement measures to maximize customer satisfaction levels.
Assess customer feedback, and evaluate areas of improvements based on critical feedback
Participate in internal and external (Client retained external audit agency) audits and reviews for the project.
Work with client IT teams and support knowledge across the team
Qualifications
Experience in Tier I Support activities
Excellent people management skills and communication skills required
Good Analytical and presentation skills
Knowledge of Microsoft Word and Excel
Experience in Hospitality Industry property management is a plus
Contact us :
careers@hotelkeyapp.com